Privacy Policy

What we collect

To run your account we may keep identifying details, for example your full name, home address, birth date and gender, plus the email address and phone number you give us.

How we handle your data

Your data is handled with respect for your rights as account holder, collected only for a clear and lawful reason and stored securely. Our marketing follows the opt-out principle, and the data can also be used to train and improve our AI systems.

When we share information

When an authority with jurisdiction requests details about your account, we authorise your bank or card issuer to hand them over, and we release personal data ourselves if an authority orders it or the law that governs us demands it. For fraud prevention, data can go to third parties such as address verification services and other partners. We may also inform the right recipients if we have solid reasons to suspect something irregular on your account.

Your personal or business details are never sold, given away or handed to other people or companies, and we send you information or materials only when you request them.

Marketing messages

Your data may support our customer relationship work. Our marketing lists include only registered or guest players who gave consent at sign-up or left an email address or phone number in a giveaway. You can stop promotional emails and messages whenever you like through the Casino Support Centre.

Your rights

You may see the personal data we keep about you and have incorrect or unsuitable entries fixed or deleted.

Verification and document storage

Registration means you agree to the identity checks we need. Documents may be requested after you deposit or before you withdraw, and in fraud or anti-money-laundering cases we can ask how you came by your funds or wealth. Usually this means a current passport, national ID or driving licence, a copy of your card or other evidence of your payment method, and a recent bank statement or utility bill, not older than 3 months, that shows your address. Notarised copies may be required, and we may ask how much you plan to play.

Anything you send stays confidential and is kept for five years from the day your account closes, or longer where a regulator requires it. Our checks against money laundering, fraud and other crime are risk based, so an account can be frozen and payouts held while your identity remains unconfirmed.

Age

You must be older than 19 to play at Golden Tiger Casino. Should a player under 19 be found in our software, every game they played is void, their winnings are lost and we may inform the authorities.

International transfers

The information we gather is sent to, handled and kept in other countries, where privacy law can differ from yours and where governments, courts or police may ask to see it. Using our services or giving us information means you accept that it is moved and stored abroad.